Shipping Policy

Thank you for shopping with Elite London Fitness. We are committed to providing reliable and efficient delivery services throughout the United Kingdom.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you place an order through our website.

By placing an order with Elite London Fitness, you agree to the terms outlined in this policy.

1. Order Processing Times

All orders are processed during our standard business hours:

Monday – Friday 09:00 – 17:00 (GMT)

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next available business day.

2. Order Cut-Off Time

Our daily order cut-off time is: 5:00 PM (GMT)

Orders placed before 5:00 PM (GMT) on a business day are usually processed the same day.

Orders placed after the cut-off time may be processed on the following business day.

3. Delivery Timeframes

Once dispatched, orders are generally delivered within 1–2business days
Estimated total delivery time:  2–4 business days from the date of purchase

Please note that delivery estimates are provided as guidelines only and are not guaranteed delivery dates.

Delivery times may occasionally be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Peak demand periods
  • Remote delivery locations
  • Circumstances outside our control

4. Shipping Coverage

We currently ship within the United Kingdom only. International shipping is not available at this time.

5. Shipping Charges

We currently offer:

Free Standard Shipping on all UK orders

No hidden delivery fees will be added at checkout unless clearly stated.

Any applicable charges for special delivery services or remote areas will be shown before payment is completed.

6. Delivery Address Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Please carefully verify:

  • Full name
  • Delivery address
  • Postcode
  • Contact information

Elite London Fitness is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete delivery information provided by the customer.

If you notice an error after placing your order, please contact us immediately.

Address modifications may not be possible once an order has been processed or dispatched.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Tracking updates may take between 24 and 48 hours to become active, depending on the courier service.

If you do not receive tracking details within a reasonable timeframe, please contact our support team.

8. Delayed, Lost, or Missing Orders

While we work closely with trusted courier partners, occasional delays may occur.

If your order has not arrived within the estimated timeframe, please contact us at:

 info@elitelondonfitness.co.uk .

We will investigate the issue with the courier and provide updates where possible.

Where appropriate and in accordance with UK consumer protection laws, we may offer:

  • Replacement shipment
  • Refund
  • Alternative resolution

Claims for lost or missing parcels may require additional verification before a resolution can be provided.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

We will review the matter and arrange an appropriate resolution where applicable.

10. Order Changes & Modifications

If you need to amend or update your order details, please contact us immediately after placing your order.

We will make reasonable efforts to accommodate requested changes before dispatch.

However, once an order has been processed or shipped, modifications may no longer be possible.

11. Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team.

If your order has already been shipped, cancellation may no longer be possible and the order may instead need to be returned under our Return & Refund Policy.

Approved cancellations will be refunded to the original payment method used during checkout.

12. Refused or Undeliverable Deliveries

If a parcel is refused by the customer or returned to us as undeliverable due to incorrect address information, failed delivery attempts, or non-collection, additional shipping charges may apply for re-delivery.

Refunds for undeliverable orders may be reduced to account for courier and handling costs where permitted by law.

13. Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Business Name: Elite London Fitness
Company Name: REZIVY TTS LTD
Email: info@elitelondonfitness.co.uk
Phone: +44 7916 692985
Business Address: 166C Westbourne Park Road, London, W11 1BT, UK
Business Hours: Monday – Friday 09:00 – 17:00 (GMT)
Customer Support: Live Chat Available 24/7

We aim to respond to all customer enquiries as quickly as possible.