Payment Policy
Effective Date: 18 May 2026
Elite London Fitness we are committed to providing a secure and reliable payment experience for all customers shopping through our website.
This Payment Policy explains the payment methods we accept, payment processing procedures, security measures, and important billing information.
By placing an order on our website, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We securely accept payments through Shopify Payments and trusted payment providers.
Available payment methods may include:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- klarna
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
Available payment methods may vary depending on your location, device, or payment provider settings.
Secure Payment Processing
All payments made on our website are encrypted and securely processed using trusted third-party payment gateways.
Elite London Fitness does not store full payment card details on our servers.
Our website uses industry-standard security technologies designed to help protect customer payment information during checkout.
Payment Authorization
By submitting payment information, you confirm that:
You are authorized to use the selected payment method
The payment details provided are accurate and complete
Sufficient funds are available to complete the transaction
Orders may be subject to additional verification checks for fraud prevention and security purposes.
Currency
All prices displayed on our website are listed in:
GBP (£) – British Pound Sterling
Your bank or payment provider may apply additional fees or currency conversion charges for international transactions where applicable.
Order Confirmation
Once payment has been successfully completed, you will receive an order confirmation email containing:
- Order details
- Billing information
- Delivery information
- Order reference number
If you do not receive an order confirmation email within a reasonable timeframe, please contact our customer support team.
Failed or Declined Payments
If your payment is declined or unsuccessful, please:
- Verify your payment information
- Contact your bank or payment provider
- Attempt payment using another available payment method
Elite London Fitness is not responsible for delays caused by failed payment authorizations or banking issues.
Fraud Prevention & Security
To protect customers and maintain secure transactions, some orders may undergo additional verification procedures.
We reserve the right to:
- Cancel suspicious orders
- Refuse transactions where fraud is suspected
- Request additional verification information
- Limit or restrict high-risk transactions
Any suspicious or unauthorized activity may be reported to the relevant authorities where required.
Billing Information
Customers are responsible for ensuring that billing information provided during checkout is accurate and complete.
Incorrect billing details may result in:
- Payment delays
- Order cancellation
- Verification issues
- Processing delays
Refunds
Approved refunds will be returned to the original payment method used during checkout.
Refund processing times may vary depending on your bank or payment provider.
Please review our Return & Refund Policy for further information regarding refunds and returns.
Contact Information
If you have any questions regarding payments or billing, please contact us:
Business Name: Elite London Fitness
Company Name: REZIVY TTS LTD
Email: info@elitelondonfitness.co.uk
Phone: +44 7916 692985
Business Address: 166C Westbourne Park Road, London, W11 1BT, United Kingdom
Business Hours: Monday – Friday 09:00 – 17:00 (GMT)
Customer Support: Live Chat Available 24/7