Return & Refund Policy

Last Updated: 18 May 2026

Elite London Fitness, customer satisfaction is important to us. We aim to provide a clear, transparent, and fair return and refund process for all customers across the United Kingdom.

By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

If 30 days have passed since the delivery of your order, unfortunately, we may not be able to offer a refund or exchange unless required under applicable consumer protection laws.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition
  • Item must not show signs of wear, damage, or misuse
  • All original tags, labels, and accessories must be included
  • The item must be returned in the original packaging, where possible
  • Proof of purchase or order confirmation may be required

For hygiene and safety reasons, certain items may not be eligible for return once opened or used unless faulty.

2. How to Request a Return

To start a return request, please contact our customer support team before sending any item back.

Contact Email: info@elitelondonfitness.co.uk

Please include:

  • Your full name
  • Order number
  • Reason for return
  • Photos of the item (if damaged or faulty)

Once your request has been reviewed and approved, we will provide:

  • Return instructions
  • Return address details
  • Return shipping guidance
  • Free return label provided only for defective, damaged, or incorrect items.

Important:

Returns sent without prior authorization may be refused and returned to the sender.

3. Damaged, Faulty, or Incorrect Items

We recommend checking your order immediately after delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect product
  • A missing item
  • A wrong size or variation

Please contact us as soon as possible at:

info@elitelondonfitness.co.uk

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the item and packaging
  • A brief explanation of the issue

We will review the issue and arrange a suitable solution, which may include:

  • Replacement
  • Exchange
  • Partial refund
  • Full refund

Replacement processing and delivery times may vary depending on stock availability and delivery location.

4. Exchanges

We currently offer exchanges in the following situations:

  • Item arrived damaged
  • The product is faulty or defective
  • Wrong item received
  • The wrong size was sent by us

If you would like to request an exchange, please contact our support team before returning the item.

Exchange requests are subject to product availability.

5. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was sent
  • The return is due to our error

We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned parcels without tracking confirmation.

6. Restocking Fees

Elite London Fitness does not charge restocking fees for approved returns.

7. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used during checkout
  • Refund processing times may vary depending on your payment provider or bank
  • Most refunds are processed within 5–7 business days
  • The maximum refund processing time is 7 business days after approval

If you have not received your refund after this period, please contact your bank or payment provider before reaching out to us.

8. Non-Refundable Situations

Refunds may not be approved in certain situations, including but not limited to:

  • Items returned, used or damaged by the customer
  • Missing packaging or accessories
  • Returns requested outside the return window
  • Products damaged through misuse or improper handling
  • Unauthorized returns sent without approval

This does not affect your statutory rights under UK consumer law.

9. Discount & Promotional Policy

Discount codes and promotional offers must be applied during checkout before payment is completed.

Unfortunately, we are unable to:

  • Apply discounts retroactively
  • Refund the difference for missed promotions
  • Combine multiple promotional offers unless explicitly stated

Promotional offers may be modified or withdrawn at any time without prior notice.

10. Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation may no longer be possible, and the order may instead need to be returned following our standard returns procedure.

If you wish to cancel an order, please contact us immediately.

11. Contact Information

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Business Name: Elite London Fitness
Company Name: REZIVY TTS LTD
Email: info@elitelondonfitness.co.uk
Phone: +44 7916 692985
Business Address: 166C Westbourne Park Road, London, W11 1BT, UK
Business Hours: Monday – Friday 09:00 – 17:00 (GMT)
Customer Support: Live Chat Available 24/7

We aim to respond to all customer enquiries as quickly as possible.